What Wakefield Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only marketing we can’t write ourselves. After 42 years in Wakefield and surrounding towns, we’ve learned that a good reputation is built one chimney at a time, one conversation at a time. The feedback below comes from real customers who called (857) 364-8219, got a live person on the line, and had our uniformed technicians show up when we said we would. No surprises on the bill. Photos they could see. A plain-English verdict. Done right, and we stand behind it.
Recent Reviews
We bought a 1920s colonial in Wakefield’s Greenwood section and the inspector said the chimney “looked fine.” Russell’s crew ran a camera up there and found a cracked flue liner with gaps big enough to see daylight. They showed us the photos, explained exactly why carbon monoxide could seep into the bedroom above, and installed a DuraFlex liner in one day. The $89 Seasonal Tune-Up turned into a necessary repair, but they never pushed. Just facts, photos, and a square deal.
- Neil H., Greenwood, Wakefield
Our fireplace hadn’t been swept since the Bush administration, probably. We called around and got voicemail at two other places. Hearthstone answered on the second ring at 7:30 on a Tuesday evening. The technician arrived Saturday morning, wore boot covers in our house, and had the chimney swept and inspected inside of two hours. He found a bird’s nest in the flue that was one good fire away from a real problem. The invoice matched the estimate exactly. Done right, and they stand behind it.
- Dale L., Montrose, Wakefield
I’m skeptical of contractors by nature. Had a bad experience with a roofer in Melrose last year. So when Hearthstone said they’d do a Level-2 camera inspection and give me photos I could actually see, I wrote down every promise. They kept every one. Russell Haines himself called the next day to make sure I understood the findings. The chimney crown had hairline cracks from Wakefield’s freeze-thaw cycles that would’ve cost me thousands if water got in another winter. HeatShield application, finished in a single visit, and I got the 5% senior discount without asking.
- Wade H., Nahant Street area, Wakefield
We smelled smoke in our upstairs hallway every time we used the fireplace. Another company quoted us $4,200 for a full liner replacement. Hearthstone’s free second opinion found the real problem: a deteriorated chimney cap letting downdrafts push smoke back into the house. New Gelco cap, $340 installed, problem solved. They documented everything like an engineer and explained it like a craftsman. I’ll never call anyone else for chimney work in Wakefield.
- Javier R., Lake Quannapowitt area, Wakefield
Russell’s team swept our chimney last October before burning season. Fast forward to January, we noticed a small draft issue. Called (857) 364-8219, got a live person again, and they were out the next morning. Turned out to be unrelated to the sweep, a shifted damper plate, but they fixed it under the 90-Day Done Right Promise without a single argument. In writing, no paperwork hassle. That’s how you keep customers for decades.
- Neil H., Greenwood, Wakefield
My wife wanted the gas insert serviced before our daughter’s wedding reception at the house. Short timeline, lots of pressure. Hearthstone didn’t promise miracles, they promised to show up when they said, and they did. Technician was background-checked, uniformed, and knew the Olympia Chimney parts catalog well enough to spot a worn gasket that would’ve failed mid-winter. Replaced it on the spot. Most jobs in a single visit, and ours was one of them. Reception went off without a hitch, fireplace glowing the whole evening.
- Dale L., Montrose, Wakefield
Why Customers Trust Us
The pattern in these reviews isn’t accidental. It’s the K.E.Y.S. values code at work: Krafted right, Every time, Your home first, Standing behind it. Wakefield homeowners mention the same things repeatedly because we built the business around them. Live person answers every call, 24 hours a day, 7 days a week. Background-checked, uniformed technicians who complete most jobs in a single visit. Level-2 camera inspections that end with photos you can see and a plain-English verdict. No-hassle upfront pricing, the number on the estimate is the number on the invoice. Professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, never builder-grade substitutes. And the 90-Day Done Right Promise, in writing, no arguing, if it’s not right we come back.
Russell Haines has owned Hearthstone Chimney Co. since 1984. That’s not a credential you print on a truck. It’s 42 years of showing up in Wakefield neighborhoods, from Greenwood to Montrose to the Lake Quannapowitt shoreline, doing the work correctly and standing behind it when something needs adjusting. A company that plans to be in town in thirty more years acts accordingly. We’ll be there when we say.
Current offers: $50 off any repair over $250, free second opinion on any written estimate, $89 Seasonal Tune-Up, and a permanent 5% senior and veteran discount. Call (857) 364-8219 and you’ll reach a live person, any hour of any day.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Wakefield since 1984.